1. Do I need to have a regular/master schedule?
For some clients, a regular schedule will not work. Although we cannot guarantee availability without a regular schedule, Compass Fitness will always do its best to accommodate this situation and is most often successful when a reasonable window of availability is provided.
It is important to understand that Compass Fitness cannot reserve appointment times on the master schedule for clients who frequently cancel. It is unfair to our trainers (they count on the work) and to clients who might prefer to have the time slot you have reserved.
2. Can I change my regular/master schedule? If so, how do I do it?
Unfortunately, we will not always be able to accommodate your requests. Should this happen, you will be placed on our Schedule Request list. As soon as a spot becomes available that suits your needs, we will get you in it. In the meantime, we will do our best to see that you train as often as you should until your requested time becomes available. In many cases, changing your regular schedule may mean having to transition to another trainer’s schedule.
3. What can I do if I don’t feel like I am making progress toward achieving my fitness goals?
Communication is key! Our basic expectation of all clients is that they communicate with their trainer(s) in real-time about issues such as exercise intensity, exercise likes/dislikes and overall program satisfaction. The sooner we know, the sooner we can address the issue.
In addition, expect to receive other quality control communications via e-mail such as:
Satisfaction Surveys (SS) – SS’s are sent when there has been a client/trainer transition or if there has been significant changes to your program. Satisfaction Surveys provide us with information regarding your intra-session experience and allow you to rate your trainer’s performance.
Program Evaluation Form (PEF) – PEF’s are similar to SS’s, but more comprehensive. It asks detailed questions about accomplishments, goals, potential roadblocks and updates your medical history. Often times, PEF’s provide enough information to preclude the need for a sit down client conference. Other times, they reinforce the need for a formal meeting.
4. Where are you located?
Mount Pleasant at The Boulevard: 735 Coleman Blvd, Mt Pleasant, SC
James Island at Exemplar Fitness: 1739 Maybank Hwy, Charleston, SC 29412
Hollywood at Stono Ferry Country Club: 4812 Stono links Dr, Hollywood, SC 29449
5. What are the hours?
Friday: 6:00 am – 6:00 pm
Saturday: 8:00 am – 3:00 pm
6. Why the 24 hour cancellation policy?
Without this policy, cancellations would become far too frequent. Some would cancel at the last minute for the most frivolous reasons. Our staff would, to say the least, become disillusioned. It is important to remember that most of our trainers are paid per session. This is how they earn their living. With 24 hours’ notice, they are given the opportunity to get your slot filled by another client.
7. How do I go about cancelling a scheduled session?
When calling, the Team Member answering the phone will take care of cancelling your session. They will always make an attempt to get you rescheduled, regardless of whether you have cancelled with 24 hours’ notice or not. With 24 hours’ notice, there is no charge for the change. Without it, you are scheduling an additional session to the one you cancelled as outlined in FAQ #6.
It is up to you to make the decision as to whether you want to schedule an additional session or not. The Team Member handling the call will not be responsible for reviewing the financial ramifications of rescheduling your appointment unless asked.
8. Does Compass Fitness have childcare?
9. Is there a dress code?
10. What happens when I go on vacation?
If you are gone for longer than two weeks (15 days) we cannot guarantee your Master Schedule appointment time. If you know you will be gone for more than two weeks, but don’t want to lose your Master Schedule appointment time, another option is available. For a fee of $75.00 per week, we will keep your appointment reserved for up to two additional weeks.
This would mean that for $150.00, your appointment time would be reserved for 4 weeks.
Regardless of the program you are on, a client that has been away from Compass Fitness for more than 60 days must do another Initial Consultation.
11. What if the weather is bad and I can’t make my appointment?
Please remember, the 24 hour cancellation policy is always in effect. We encourage our client’s to keep an eye on the forecast. If the weather looks questionable, cancel your appointment 24 hours in advance. Then, if the weather is not as bad as you expected, call and we will do our best to get you in that day.
It is not our desire to charge you for a session you don’t use, nor is it our desire to have you drive in unsafe conditions. Everyone has a different comfort level with driving in inclement weather. What is unsafe for one is no problem for another. Accordingly, we must leave the decision and responsibility for managing your schedule up to you.
12. Do I need a membership to the gym to train with Compass Fitness?
Each client of Compass Fitness will be required to have a current membership to the James Island location (Exemplar Fitness). This will allow the client to have independent access to the facility during regular business hours, both for training with Compass Fitness and independent workouts.
Currently, each client of Compass Fitness will need to have an active membership to the Links at Stono Ferry to train at the Hollywood location (Stono Ferry). This will allow the client to have independent access to the facility during regular business hours, both for training with Compass Fitness and independent workouts.